Frequently Asked Questions
- What time is check in and check out?
- Check in after 1:00 p.m. and check out before 11:00 a.m.
- Can I leave the room late?
- No.
- Can I choose the type of bed in my room? (Large bed – two beds)
- If you prefer a certain type of bed, add a comment when making your reservation, although it is on request. The hostel will confirm the request in the case of availability.
- Do the rooms have a balcony or terrace? Can I reserve one?
- No.
- Are there non-smoking rooms?
- Yes, on request.
- How many storeys does the building have? Is there a lift?
- There are 5 floors. Yes, there is a lift (elevator).
- Is there air conditioning in the rooms? Does it work all year round?
- No, there is heating and a ceiling fan in all the rooms.
- Is your hotel adapted for the handicapped?
- No.
- Can you keep my luggage when I leave the room?
- Yes, the hostel has a left luggage service.
- Is there a safe place to park my car? How much does it cost?
- The hostel does not have its own car park, but there is a public car park nearby (5 minutes). Our reception staff will inform you.
- Does the hotel have an Internet or e-mail terminal for guests?
- Yes, the hotel has an Internet area with several terminals for its guests.
- Do you have high-speed internet in the room for my portable computer? Is it wireless?
- Yes, the hotel has free Wi-Fi for its guests.
- Do you have a quiet, romantic room? How can I reserve it?
- No.
- What languages are spoken in Reception?
- English-speaking staff.
- Where may I rent a car?
- Our reception staff will assist you.
- How far are you from the Puerta del Sol?
- 0.6 Km.
- How far are you from the Prado Museum?
- 0.9 Km.
- How much does a taxi from the airport cost? How long does it take?
- A taxi from the airport to the hostel will take around 20 minutes and it costs around 30 €.
- In what kind of a neighbourhood are you?
- It is a leisure and business area, where there are many cinemas, theatres, hotels, restaurants, nightclubs, museums, etc.
- I am travelling to attend a trade fair at IFEMA: will it be easy to reach from your hotel?
- he hostel is 14 km away from IFEMA, by taxi takes about 20 minutes and costs around 18-20 €.